Scale your support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. The Creative Cloud desktop app is your central location for managing the dozens of apps and services included in your Creative Cloud membership. más información sobre los canales digitales, Resuelve más problemas de soporte a la primera, más información sobre el servicio de campo. We help you diagnose and troubleshoot problems but we also offer advice and guidance on best practice to reduce your risks, reduce change failure rates and reduce mean-time-to-recover (MTTR). Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Cloud Customer Care can help prevent issues from occurring in the first place. Although â¦ You are assigned a Technical Account Manager for assistance. Cloud Services. Explore what Service Cloud from Salesforce can do for your customers. Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores. Learn how â¦ Support customers on any channel, at any time, at scale. Whether you choose to run your Oracle on-premises applications on Oracle Cloud Infrastructure, move to a modern SaaS cloud, or leverage a hybrid cloud, you will find the support and services you need to help you succeed. Deliver trusted and efficient service in the field. Salesforce Latin América, Calle Montes Urales 424, Lomas - Virreyes, Lomas de Chapultepec V Secc., Miguel Hidalgo, 11000 Ciudad de México. Check the status of the iCloud services you use. Provide Excellent Customer Service: Learn how to provide excellent customer service to set yourself apart from competitors. Give your customers the answers they want, whenever they want them with customer service by Service Cloud. More information. Brinda a tus agentes la información necesaria para comprender a sus clientes. Help your service teams work faster, no matter where they are. Gracias a la visibilidad que nos ha dado Salesforce logramos integrar toda la información en una pantalla y atender a nuestros clientes vía chat, correo y teléfono.”. From out-of-the-box to fully customizable support, find the best solution for your customers. Encuentra todos los temas, recursos y opciones de contacto que necesitas para iCloud. Providing this consent will allow your companyâs Services Hub administrators and any other users with the âView all support casesâ permission to be able to see cloud cases. Servicio completo para equipos de cualquier tamaño. Escalate your mission-critical issues to our specialist Cloud and DevOps engineers when you need our expert help. We’re named a Leader in the Magic Quadrant CRM CEC, for the 12th time. Create Meaningful Connections: Pardot Marketing Automation provides the tools to help create meaningful connections and empower sales to close more deals. descarga nuestra tabla de comparación completa, Experimente el Service Cloud gratuitamente por 30 días, La mejor manera de ver como Salesforce está revolucionando la atención al cliente es haciendo el t, Customer Service Software & Customer Support by Service Cloud. Ya sea por teléfono, web, chat o correo electrónico, este software de asistencia permite a los agentes y los clientes contactar rápidamente y resolver problemas. Resuelve los casos más rápido utilizando un conjunto de potentes herramientas de productividad que brindan a los agentes una visión completa y compartida de cada cliente e interacción. This is a broad term that incorporates all delivery and service models of cloud computing and related solutions. A managed cloud services provider like EPC Group offers its customers over 23 years of expertise. Be there for customers in their moment of need on the messaging channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger, and more. This article includes frequently asked questions about deployment issues for Microsoft Azure Cloud Services.You can also consult the Cloud Services VM Size page for size information.. The purpose is to foster one-to-one marketing relationships with every customer across multiple channels and devices. I need support for my Google product We offer you a hassle-free help from a dedicated team of experts & professional technical support for your Microsoft Online services and On-Premises environments. Oracle Support has you covered on your journey to the cloud. Stay in Touch with Customers: Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. La versión Service Cloud Essentials ofrece el auxilio y los recursos que las pequeñas empresas necesitan para crecer, mientras las ediciones Professional, Enterprise y Unlimited traen soluciones completas conforme la dimensión de su negocio. Ask the Apple Support Community. Help Desk Software Reviews: Tips on what to look for when assessing what help desk software to buy. Try for free OR CALL CALL US 0800 0921223 (FREEPHONE) Various trademarks held by their respective owners. Oracle Support has you covered on your journey to the cloud. If your Azure issue is not addressed in this article, visit the Azure forums on MSDN and Stack Overflow.You can post your issue in these forums, or post to @AzureSupport on Twitter. Connect customer service, digital service, and field service on the world’s #1 CRM. ¡Descubra las funcionalidades y compare las ediciones! With our robust ecosystem of digital strategy, industry best practices, expert insights, and deep technical knowledge, weâre uniquely positioned to help you achieve CXM success. Request a demo Explore our offerings. Salesforce.com, inc. Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. OneDrive for Business . Search for more topics. Our Apple Support Community can help you find answers. See OneDrive for Business. Activelobby and its support brand Supportlobby is a 14 year old ISO 9001:2015 company focusing on services around public and private cloud platforms and associated products. Weâre dedicated to partnering with you at every point of your customer experience management (CXM) journey. CRM: Salesforce CRM fosters better customer relationships, helping you save money and increase profits. CRM personalizable para un servicio más completo. Help Desk Software Reviews: Tips on what to look for when assessing what help desk software to buy. Cloud support. Access our IT help desk support repositories, troubleshooting guides, product tips & tricks, best practice guides, FAQs & more. Salesforce tiene la edición correcta para fornecer los niveles de atención al cliente que su empresa precisa. Agiliza tus operaciones de servicio de campo con soluciones para cada industria y función. Social Customer Service: Social customer service solutions that will help your support agents deliver smarter social service. Learn about Azure Cloud Services, which help you deploy and scale powerful web applications and APIs. * Essentials edition good for up to 10 users. Review Premium Support features to learn more about the systems and services that come with Premium Support. Todo en una sola aplicación de ventas y servicio*. CRM Software Reviews: Read why thousands continue to choose Salesforce for their CRM needs. Like Azure App Service, this technology is designed to support applications that are scalable, reliable, and inexpensive to operate.In the same way that App Service is hosted on virtual machines (VMs), so too is Azure Cloud Services. Descubre cómo Salesforce utiliza Salesforce para brindar felicidad a todos sus clientes, en todo el mundo. Have a question? In this article. Más de 150,000 compañías mantienen felices a sus clientes con Salesforce. Services and Support Offerings; Cloud Services. A cloud service is any service made available to users on demand via the Internet from a cloud computing provider's servers as opposed to being provided from a company's own on-premises servers. Embed AI-powered chatbots to resolve customer issues quickly. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.. 7,000+ global service pros told us how. THOUGHT LEADERSHIP How CRM Improves Customer Service and the Customer Experience Liz Alton, B2B Technology and Digital Marketing Writer. In this article. Go digital and prepare for change with an agile platform. Azure Cloud Services is an example of a platform as a service (PaaS). Mobile Customer Service: Mobile customer service solutions — so your customer can find help from any device, anywhere. The terms customer service and customer experience (CX) are often confused and used as synonyms. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents. Our team helps identify improvements to achieve long-term success and avoid system downtime. No credit card required. Get all the service desk technical support that you need for ServiceDesk Plus On-premises and cloud models. Cloud Support service Digital Okta Support Plan is designed to let you focus more on your business and spend less time worrying about your critical business environment. Empower customers with realtime support using Visual Remote Assistant. Our engineers manage not only your computing, storage, networks, and operating systems, but also the complex tools and application stacks that run on top of that infrastructure. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Start a free trial of the world’s #1 service solution. Ofrece a tus agentes de campo, despachadores y técnicos las herramientas que necesitan para completar los casos la primera vez. Las distintas marcas comerciales pertenecen a sus respectivos propietarios. Build trusted customer experiences on the most complete service platform. Explore what Service Cloud from Salesforce can do for your customers. Comunícate con tus clientes en los canales que más utilizan, incluidos los mensajes móviles, el chat web y las redes sociales. “Ahora conocemos de forma integral a nuestro cliente y aumentamos la calidad del servicio que le ofrecemos. HUAWEI CLOUD Support and Service Plans provide a unique combination of tools and expertise to help you do amazing things with HUAWEI CLOUD Read the fourth edition State of Service report to learn about the trends shaping the industry. No software to install. Mobile Customer Service: Mobile customer service solutions — so your customer can find help from any device, anywhere. Los clientes esperan un óptimo servicio de atención al cliente, independiente si es una startup o una gran empresa. Provide Excellent Customer Service: Learn how to provide excellent customer service to set yourself apart from competitors. Explore, launch, and manage solutions in just a few clicks. Regístrate gratis y â¦ Customer Service Software & Customer Support by Service Cloud. Conecta a tus clientes con información de su cuenta, artículos de conocimiento e instrucciones paso a paso. © Copyright 2020 Salesforce.com, inc. All rights reserved. *La edición Essentials sólo está disponible hasta por 10 usuarios. Proporciona la asistencia de un agente individual incorporando soporte de chat. Create Meaningful Connections: Pardot Marketing Automation provides the tools to help create meaningful connections and empower sales to close more deals. Cloud services are delivered over the internet and accessible globally from the internet. Track Service Agent Performance: Track each individual support agent as well as the team as a whole while having access to service metrics across all support channels. Watch the Dreamforce to You Summit Session. Try for free OR CALL CALL US 1-800-667-6398 Stay in Touch with Customers: Keep the conversation going and constantly be in touch with customers on whichever platform they prefer. Automatically route work, eliminate manual data entry, and surface contextual recommendations for service teams with artificial intelligence. Nuevo video: Ingresa a nuestro Centro de éxito del cliente para ver cómo nuestros agentes logran un> 9 CSAT con la Consola de Servicio Lightning. © Copyright 2000-2017 salesforce.com, inc. Reservados todos los derechos. Improve Customer Satisfaction: Uncover the top 4 steps to keep clients happy and skyrocket customer satisfaction scores. Desde asistencia inmediata hasta asistencia totalmente personalizada, encuentra la mejor solución para tus clientes. Supports Java, Node.js, PHP, Python, .NET, and more. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered. Search Support Clear Search. Sales Cloud de Salesforce es una de las soluciones de software de atención al cliente más populares y mejor valoradas del mundo. ver cómo salesforce transforma a los clientes en seguidores. Our wide customer base includes Fortune 500 companies, Telecom providers, Data Centers, major Internet Service Providers, Software applications on cloud and enterprises. Account to use. Calix Support Cloud gives BEK deep visibility into service issues This enhanced visibility is helping BEK to reduce the time to diagnose issues, as they are able to âseeâ specific service problems in their subscribersâ networks and guide them through troubleshooting, though, in many cases, the âself healâ capability implements fixes before the subscriber even knows there is an issue. Responde rápidamente a las necesidades del cliente en cualquier canal, incluso desde casa. Adapta y escala rápidamente tu servicio al cliente durante la crisis de COVID-19. Engage customers instantly with intelligent chatbot support. From call center management to live chat with an agent to knowledge base to self-service communities, Service Cloud has all angles of customer service covered. Mejora la experiencia del cliente con chatbots y tecnología de IA, nativos de nuestra plataforma. Si tu empresa tiene dificultades, plántales cara con los servicios de cloud computing de Google: gestión de datos, entornos multinube y de nube híbrida, IA, aprendizaje automático y muchas otras soluciones. Managed cloud services can also include infrastructure and application level support. Siempre listo para apoyar a cualquier cliente en cualquier canal. más información sobre servicio al cliente. Ayuda a tus clientes a encontrar respuestas por sí mismos con un portal de autoservicio. Platform Support . Customer Service Management Software: Maximize agent productivity with customer service management software from Service Cloud. Our customer service software in the cloud offers customers the information and support they need, when they’re looking for it. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Reduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely. Aprende a configurar y utilizar iCloud. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Microsoft 365 work or school account, such as firstname.lastname@example.org. Easily provide one-on-one support or scale support with built-in, AI-powered chatbots. Unify your service with Workforce Engagement. Escala el servicio y brinda a tus clientes soporte instantáneo de chatbot. Provide instant support with self-service portals. Seguimiento de datos de la economía global. Over 150,000 companies keep their customers happy with Salesforce. When a service request is created, the customer tenant is opened in a new session, under the delegated administrator userâs context. Get up and running faster and future-proof your business using a customizable, low-code platform that allows you to quickly deploy the latest service innovations and realize ROI fast. Cloud service . Salesforce Reviews: Read honest reviews from real Salesforce customers. Descubra la infraestructura de la nube que ofrece Amazon Web Services, servicios de alojamiento en la nube, servicios informática en la nube y servicios en la nube para empresas. Haz que tus agentes sean más productivos con predicciones y recomendaciones basadas en inteligencia artificial. Whether you choose to run your applications on Oracle Cloud Infrastructure, move to a modern SaaS cloud, or leverage a hybrid cloud, you will find the support and services you need to help you succeed. Cloud Services are Dynamic and Scale Yes, service is changing. Consent needs to be provided for each O365 tenant/Azure subscription linked to your Support agreement Ask everyone. “We really needed to stay connected to our customers, because they mean so much to us, and we want them to continue to feel connected to our small business and our mission.”. Salesforce Reviews: Read honest reviews from real Salesforce customers. Our customer service software in the cloud offers customers the information and support they need, when theyâre looking for it. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Drive fundamental change with speed and stability.