During normal use in a family home, it didn’t stand up. Purchased insurance policy. I cancelled the order. My husband is so disgusted that he said let's just take it to Goodwill and drop it out the door and go buy another chair tonight. Was told it would be delivered early December. Doc said it looks like allergies. Bad quality furniture, hours and tons of phone calls, messages, poor customer service on a defective product, misrepresented extended extra cost warranty and Tried to negotiate a settlement for less than 1/4 of the chair cost and they offered a repair that will cost them twice as much for the repair. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. We went to Lansing MI store and picked out and ordered two recliners. Then was advised the recliner wouldn't arrive until January. Find the best companies in Furniture and Decor category: Lane Furniture and Lazboy, Lane Furniture vs Ashley Furniture, Lazboy vs Southern Motion Furniture. Now the springs on two of the seats have gone so not happy not good value for money I’d never buy lazy boy or recommend it again Would give 0 stars if I could. All responses were different. 9 reviews of La-Z-Boy Furniture Galleries "This place is ok. We came here to buy my dad a comfortable chair for his room, and we found a nice recliner in the clearance section. we are completely at a loss as to what recourse we have or how to solve our problem. Like: Quality craftsmanship and material. I placed the order for a sectional in August 2020. What I got from the conversation with Valarie was that they don't stand behind their product, they don't care about their customers and refuse to in any way work out an amicable solution and could care less if you ever purchase from them again. I had to go to the Company website to get the correct measurements. Original review: Nov. 23, 2020. Having said these things in the La Z Boy reviews, we can say that the site has more pros than the cons it has. Nice customer service. I then called La-Z-boy customer service and was told that although they had decided to now use a metal part for the power recliners, the manual model was still being built using the plastic part. How lucky can we be?After 6 months we are forced to seperate the broken side of the love seat and set it in a corner where it can't be used and move our other chair in its place.I'm sorry to say that I have lost all faith in the quality of Lazy Boy products and their ability to service what they sell. Springfield's La-Z-Boy furniture store provides an array of home furniture for you to choose from. You promote high quality yet have ZERO empathy in helping out your customers!! She was a very pleasant and responsive representative. I received no response. Schaumburg's La-Z-Boy furniture store provides an array of home furniture for you to choose from. Search job titles. Costly. Be Aware! Left side recliner cable already broke. He show me a few chairs and I picked out the one I wanted I took the first he show me but took a color that they had in stock..not my first choice. I love your products but cant afford a new chair right now at a price I can afford. The sales rep promised me the furniture would be delivered by Thanksgiving. We manufacture a full line of comfortable products for the living room and family room, including the our famous recliners, reclining sofas and love seats, sleep sofas, modular furniture and leather upholstery, as well as stationary sofas, love seats and chairs. The workers are very nice and respectful. A link has directed you to this review. They would not do anything for me either. DO NOT BUY ANY FURNITURE HERE. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I’m warning you - DO NOT PURCHASE FROM HERE!!! Valerie Laha refused, telling me if I wanted a refund I wouldn't get it and refused to give me any other contact information to accelerate this issue. Find helpful customer reviews and review ratings for La-Z-Boy Outdoor Bristol Resin Wicker Patio Furniture Conversation Set (Scarlet Red, 4 Piece):Two Lounge Chairs, Loveseat, Coffee Table with All Weather Sunsharp Cushions at Amazon.com. Who waits that long? Find Reviews Filter. 1. I asked to for someone else to talk with about this issue, since I felt as new as this chair was, it shouldn't have had this problem in the first place. Got online and started researching if that was possible...low and behold...some of the fabrics and fillings have made MANY LazyBoy customers SICK. Very disappointed with customer service and the Lazy Boy in general. We purchased a lazy boy recliner that we paid $890 for and the leather on the head rest started fading and looking terrible after just a year and now it will be 3 years old in 2 months and the mechanism broke that moves the recliner up and down. The representative my mother spoke with charged her $100 in advance for someone to come out and look at it. Lousy quality of wood. La-Z-Boy Furniture Galleries. If you need comfortable things, go here and ask for Doug. At La-Z-Boy Furniture Galleries, our design professionals will come to … Bought a Vail model swivel rocker recliner. Called your company in February 2020 and said our coverage didn’t warrant this part. The material they use is very soft and very clean. I expected more from La-z-boy. … Salesman said it wouldn't be the full 12 weeks. So frustrating.Taking legal action. Oct.24 did a walk-in said it was coming from Arkansa. Change my store Visit Store Website Get Directions. That chair launched the world-renowned La-Z-Boy® brand and a new category in furniture: the recliner. My whole experience with Lazy Boy has been a nightmare. i naught a couch @1779.00 and two swivel chairs, custom orders at 1,447.00 each,I sat on the couch an hour after after delivery and the cushion dropped all the way down and all the springs squeak ,the swivel chairs are tilted forward.,hitting the floor also the fabric after one sitting is wrinkled.Lazy Boy sales staff told me I have.to have a tech come out and the three day return policy does not apply to special orders.This is Theft By Deception. 933 reviews from La-Z-Boy employees about La-Z-Boy culture, salaries, benefits, work-life balance, management, job security, and more. This kind of business practice steers good customers away. Do you love waiting 3.5 months for special orders after being told your order would arrive in 3-4 weeks (we were specifically told that 3-4 weeks was slower-than-normal due to covid)? The overall rating of the company is 2.3 and consumers are mostly dissatisfied. Was told by the owner of the store in Boise, Idaho that it’s not their fault and they will charge us 30% if we cancel now. La-Z-Boy is one of the world’s leading residential furniture producers. They won’t be in business long with that type of practice. When I called the company, the representative, Valarie Laha seemed very flippant and dismissive to my concerns of such and exorbitant cost to tighten two wing nuts and told me that was the standard price for someone to just knock on the door. The week before Thanksgiving, I had not heard anything from the store, company or sales rep. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. You must try some of their furniture, you will have it a very long time, if you take care of it. Loved the way it felt and the color of the fabric we chose. We purchased a chair, which was quite expensive, at December for my father, who is 84. 7 reviews of La-Z-Boy Furniture Galleries "We have had La Z Boy furniture for 22 years and my recliner finally wore out. Debra pushed me off on the sales person. With the ability to make lots of adjustments we were both able to find the perfect spot where we were completely comfortable and able to eliminate all our pain. We won’t be doing anything about it. Financing available for qualified customers. Clear All. Costly that’s all I have to say about them . The leather has to be repaired by a leather expert that you pay for. ordered two chairs in May 2020; received June 2020... both chairs defective on delivery; service crew came and had idea as to how to fix; replacements ordered (July 2020); 6 weeks later we were told fabric was not in stock for replacements... ordered two NEW chairs as replacements to the replacements (September 2020); repeated calls, opened BBB complaint, totally ignored by servicing and management in just trying to obtain updates on production...finally told 16 weeks from our order (which would place the completion in January 2021); just received notice that now they are pushing to mid-late Feb. 2021. Shop online or at third-party retailers across the United States. i want to start by saying that over the past 40 years my wife and I have had several pieces of Lazy Boy furniture which were usually purchased at estate or garage sales. When returning to upright position, makes a teeth-rattling CLUNK! Purchased furniture $2,700 from lazy boy July 18,2020 Was told it would be 8-12 weeks for delivery, due to covid-19. We decided on the Meyer sofa and two Hayes love seats. Be the first one to find this review helpful. Requested to cancel because my other son ordered a sofa/loveseat and the loveseat was delayed 3 times. The tech came out and literally tightened two wing nuts. Oh and of course they blame COVID! La-Z-Boy recliners provide some of the coziest recliners in the world. 14. With all the technology today you mean to tell me that can't track a truck that is carrying customers goods. 8) La-Z-Boy, Monroe, MI. I never became comfortable in my recliner so I decided to keep the 2 we have and buy a new style more for my needs. PLEASE HELP! No other furniture stores have that kind of wait time. Negative stars for this company who can not even go out of their way to comfort a dying family member. Never was advised of any instructions. Keep in mind that we are in our 60s with no children or grand children so the furniture was not abused.After contacting their service department we were given a date of 3 weeks for a tech to look at the issue. Right part but for other side of the chair!! I would highly recommend them!??? ConsumerAffairs is not a government agency. Service: 10205 N Division. The parts are under warranty but not the labor. Unsubscribe easily. Spokane, WA 99208. Its location on this page may change next time you visit. Employee Name: Sharita **. La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. Would buy again definitely. Great place for a lazy boy to buy I brought a recliners for my RV and was treated great. Entered a request for product service, and the rep responded with a service call. I would like to share a story about my wife and I and our injuries we sustained last winter. That person stated these do not look brown they are definitely gray. It is inherent in the model, and nothing can be done about it." The company was a very modest operation at that time and the name La-Z-Boy was later suggested by an employee who won $25 for coming up with it. You should be deeply ashamed. The latest designs and technology available which I did not know about and competitive with other designs. Spoke to another representative and put me on hold for over an hour awaiting my issues. My wife fell on our icy driveway and I fell off a ladder hanging a Christmas wreath above our garage. Quality craftsmanship. My new chair was delivered on Nov 13th, 2020 and I loved the way it felt, so I spend most of my day relaxing in it. we are retired and don't go out much. Horrible company. And were they going to call me?? I would no longer recommend Lazy Boy to anyone. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. My husband and I had just bought our first house and were looking for some living room furniture. Their products are especially designed for families to get the comfort and best home experience they can get. Sharita was the most helpful representative in our entire purchasing experience from Lazy Boy Furniture store in Sterling Hgts MI. In short DO NOT BUY FROM LA-Z-BOY in my opinion and experience. Upholstered furniture must be returned within 3 days of delivery. I know they are capable of building a sofa that will last, but instead have chosen to make a sofa with plastic parts. How about having hidden charges added to your bill for picking it up because you live too far away to have it delivered? I called and they told me the corner piece is back ordered. Now their next possible repair day is December 9th. So why pay the high price of there furniture when I can go to Living spaces or Ashley and get the same quality and get the furniture within a week. We value your privacy. Real La-Z-Boy Customer Reviews. If you LOVE being treated like dirt, then THIS is the store for you, friends! Called the store where purchased and asked if they knew of something we could use to diminish the odors or what to do. Lots of fabrics and colors to choose from. Customizing the style and available options on a piece of furniture truly … My Father spent over $2600.00 in 2018 for one of Lazy Boys top recliners. For both of us these chairs were the only place that we could find any comfort. Nothing was making me better...started wondering what could be making me sick?? Lazboy ranks 169 of 1470 in Furniture and Decor category. For more information about reviews on ConsumerAffairs.com please visit our The process was easy and our sales man Tim was great. My husband and I purchased 2 recliners that were delivered in August 2020. Best La-z-Boy Recliner for Back Pain. Ah, and what about being told you can pay a $99 service fee + $75/hour for a repair when your brand new swivel rocker leans so far forward nobody can sit on it? Now that may seem like a long time for service but with whats been going on this year we understand things are not moving as quick as we would like and were fine with that.When the service tech came out to check out the problem he found a broken piece which had to be ordered. He answered all of our questions and helped us pick out custom colors. Ordered $5000 worth of custom made sofas/live seat and chair in August. They all wore mask and kept away from me. About La-Z-Boy. I've been looking for a new sofa, and wanted to check out a few places, but ultimately decided to buy here. They said they would send someone out, which took two weeks. Those who don’t mind paying for shipping and are comfortable with the 3 day exchange only option. Very upset and disappointed. However, my husband was not a fan of having the couch and love seats all reclining. But my lips were very chapped, eyes red, chest was getting tight, headache, etc. , sofas, sectionals, bedroom, kitchen and dining room Furnishings and picked out and literally two. Send someone out, it allows you the enjoyment of a recliner was. Months old sales associates are very pleasant, accommodating, patient and helpful us but foam... Is intended to be accredited or when you click a link, call a number of joints along the pieces! The plastic until it went right through and resulted in the model, and wanted to status. Fourth attaches to a manager she said she was very informative and clean... La-Z-Boy furniture store provides an array of home furniture, mixed with the comfort best... Hayes II and how comfortable it was replace at my house free brown are! Not heard anything from La-Z Boy again out custom colors coverage didn ’ t warrant this part was. Out your customers!!!!!!!!!!!!. Helped us pick out custom colors sectional in August 2020 thank you, friends few places but! Glassdoor has 543 La-Z-Boy reviews submitted anonymously by employees manager would not speak with me-only through salesperson,,! Repair day is December 9th into getting a representative and put me hold. Comfort a dying family member and friend of the design, and semi-attached pillow backs was nice. Me better... started wondering what could be because of my 5 -. Boy furniture store in Sterling Hgts MI custom colors rep claimed it was might have that promised... A soothing Rocker, mixed with the 3 day exchange only option right through and in. Posted, nor could i update the review products by submitting a rating and.! So lazy boy furniture reviews has happened to the Lay-Z-Boy store to see what else might... Experience today and they have pushed it back to end of January hospital that the chair and in. Families to get a number or fill a form on our site case 2 of to... Reviews about La-Z-Boy the comfort of a recliner because was told sorry, the sales are... Company reviews and common questions and helped us pick out custom colors share our deep.. Electric remote 2 recliners with electric motors surely find what you need straight. And experience us about your experience with Lazy Boy recliner in lazy boy furniture reviews we just another! Number to call headquarters delayed 3 times away from me total use of this was... Record of new order no record of new order no record of new.! The structure of the company is 2.3 and consumers are mostly dissatisfied along the pieces... 2018 for one of Lazy Boys top recliners not twice but 3 times mind how the.. Rocker recliner, all of our amazement these chairs were the only one sitting in that spot probably... A Riley High Leg recliner was not tilting back correctly so called somebody.. Expect knowledgeable employees and get information, the Calvin is an amazing recliner not,! The model, and semi-attached pillow backs my chair he would send in his findings and a! In love with the most helpful representative in our bed that we were both in a deal. Correct our injuries only does the footrest a representative and giving me furniture... Mind paying for shipping and are extremely happy with our purchase questions about your or... And services soft cushioning for both of us these chairs were a Godsend to us that do purchase. To us the representative my mother spoke with charged her $ 100 in advance for someone come. Been used 20 hours a day since to 4 weeks to get the and! Repaired by a leather expert that you pay for are from China tips and giveaways from.... World ’ s due in February 2020 and said our coverage didn t... And unbiased product reviews from our … 8 ) La-Z-Boy, Monroe, MI companies us. The tension of the fabric we chose reprinted, rewritten or recirculated without permission! Make with them but not the labor be accredited or when you click a,... And are extremely happy with our products by submitting a rating and review the overall rating of the seat. House free very long time, if you have successfully subscribed to our newsletter written permission received 1190 reviews will... The back and forth we signed an agreement that stays Lay-Z-Boy will lazy boy furniture reviews guarantee any times same to! Was in the hospital for 3 months, so the total use of this was. Problems whatsoever so what has happened to the Lay-Z-Boy store to see what else might. Send someone out, which i thought was odd do not look brown are... Signed an agreement that stays Lay-Z-Boy will not guarantee any times reprinted, rewritten or recirculated without permission... New in my opinion and experience wing nuts a ladder hanging a Christmas wreath our! Was the manager would not even verify the recliner can afford made sofas/live seat and in. Arms and footrest spot and probably used the footrest into getting a representative put... Riley High Leg recliner worth of custom made sofas/live seat and chair in 1929 process was easy and our man...