This location is highly accommodating to our group of 35+ students and staff. Actual travel distances may vary. Special requests cannot be guaranteed and may incur additional charges. If you stayed at this property through Booking.com, you can write a review. 8.2. You'll find attractions like the Houston Museum District nearby. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit language, violence, or the promotion of illegal activity are not allowed. View deals for Residence Inn by Marriott Houston Willowbrook, including fully refundable rates with free cancellation. When would you like to stay at Residence Inn Houston Northwest / Willowbrook? These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Residence Inn Houston Northwest/Willowbrook, Houston: 5 Hotel Reviews, 32 traveller photos, and great deals for Residence Inn Houston Northwest/Willowbrook, ranked #456 of 577 hotels in Houston and rated 2.5 of 5 at Tripadvisor. Had a issue with the bathroom sink and it was fix within 30 minutes of me reporting the issue.”. At this Residence Inn, the Assistant General Manager awarded me 2K points. Respect the privacy of others. All distances are measured in straight lines. Providing easy access to George Bush Intercontinental Airport, our hotel is conveniently located near Willowbrook Mall and Houston Methodist Willowbrook Hospital. de datoer du vælger, hotellets regler osv.). Bathroom features (shower, bathtub, etc. Providing easy access to George Bush Intercontinental Airport, our hotel is conveniently located near Willowbrook Mall and Houston Methodist Willowbrook Hospital. Couples in particular like the location – they rated it 8.8 for a two-person trip. It's good! He then awarded me another 3K points and told me to contact him with any questions or concerns. I apologize that I was not in the office to take care of this myself. It was great! I miss the quality of service that we enjoyed with SPG and Sheraton and we are beyond disappointed and frustrated with Marriott and Bonvoy. Reviews are most valuable when they are original and unbiased. I called the Marriott Customer Service line again but this time, they told me that the hotel would have to take care of me because they are cracking down on highly sensitive issues such as this one. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. Unfortunately, we have fallen short of that during your stay. Rooms very clean! Booking.com does not accept responsibility or liability for any reviews or responses. View our hotel's promo codes, then book your next trip to Northwest Houston. Residence Inn by Marriott Houston Northwest/Willowbrook. The Residence Inn Houston Northwest/Willowbrook provides an excellent stay for both leisure and business guests. The entire group was a joy to be around. Every year, we travel to Houston for HP CodeWars, a programming contest for high school students at HP Headquarters (just up the road). The nature of my stay was it was one of my son’s 15th birthday and i wanted us to stay away from the house. I have 4 sons all older teens. What are some restaurants close to Residence Inn Houston Northwest/Willowbrook? Please contact me at Elisse.Kim@Marriott.com so I can rectify this situation for you. This allows us to verify that our reviews come from real guests like you. Save yourself the headache and take your business somewhere it will be appreciated. Guest can use on-site laundry facilities or the fitness center. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Great location - show map, I loved everything about the room it made me feel very comfortable it was very clean, We had our pj party and it was plenty more and the staff didn’t complain none. When there is a bug in your room, the hotel is supposed to comp your night (something that was not offered to me as an option either), and EcoLab pays Marriott for your stay. If time allows, please contact me so we can further discuss this matter. During times of uncertainty, we recommend booking an option with free cancellation. Nearby attractions include Willowbrook Mall (0.4 miles), Playhouse 1960 (0.7 miles), and AMC Willowbrook (0.3 miles). Residence Inn Houston Northwest/Willowbrook offers complimentary wireless Internet, complimentary daily breakfast, stylish and spacious suites, an indoor swimming pool, well-equipped fitness center and a convenient location near Willowbrook Mall. We're planning on staying at this hotel as long as it's there. Yes, guests have access to a pool and a fitness center during their stay. The hotel is always quiet. 280 likes. Vedi disponibilità Da sapere Upon check-in photo identification and credit card is required. Only a customer who has booked through Booking.com and stayed at the property in question can write a review. We want you to share your story, with both the good and the not-so-good. Have a wonderful weekend! Find more info in the questions and answers. Issues concerning Booking.com’s services should be directed to our Customer Service or Accommodation Service teams. I thought it would be cool to stay at a hotel and put up a banner and balloons to give him some more excitement because it was a surprise for him to celebrate there. English; Help; ... Residence Inn Houston Northwest/Willowbrook. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams. Hotel chain/brand: IT'Z Houston is 2.1 km from the property and Cypress Fairbanks Medical Ctr is 6 km away. I will return soon.”, “The bed was very comfortable. There are more places to choose from in the Houston area. The staff seems to do whatever it takes to accommodate the guest. Booking.com’s role is to be a feedback distributor for both guests and properties. That's that I did not even complain about the fact that there was NO CONDITIONER in my shower. Claim your listing for free to respond to reviews, update your profile and much more. You'll receive an email as soon as the property answers your question. Marriott.co.uk / Residence Inn / Houston / Hotel; Menu. We'll use the same guidelines and standards for all user-generated content, and for the property responses to that content. Este hotel, que ofrece fácil acceso al aeropuerto intercontinental George Bush, está convenientemente ubicado cerca del centro comercial Willowbrook Mall y del Houston Methodist Willowbrook Hospital. Please enter the dates of your stay and check what conditions apply to your preferred room. After reading the other reviews on the Residence Inn Willowbrook we were very skeptical, but this is the location we needed to be in so we thought that we would take our chances. The Assistant General Manager tried to resolve my issue two separate times but failed to do so by being stingy with points that don't affect the hotel. Perfect for both short and extended stays, our all-suite hotel offers a prime location near popular Houston attractions. For specific inquiries, we recommend calling ahead to confirm. “We had our pj party and it was plenty more and the staff didn’t complain none”, This property has taken extra health and hygiene measures to ensure your safety is their priority. Top floor is best to avoid hearing people above you. Get instant confirmation with FREE cancellation at most properties on our site! As for our stay....our room was clean .... just wish the bathrooms had been updated to a shower instead of climbing into a bath tub. My son was grateful for the effort and not one to really complain about anything besides the heat. Visit hotel website . Which room amenities are available at Residence Inn Houston Northwest/Willowbrook? Selections were limited and served off of the gathering table instead on in the breakfast area. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? It is bc of the great customer service we received in Savannah that we booked 3 additional stays with RI. We've stayed at other properties (which was a huge mistake), and this is the best one we've been to thus far. 7311 W. Greens Road, Houston, Texas 77064 USA +1 832-237-2002. I look forward to hearing from you soon! That's how we know our reviews come from real guests who have stayed at the property. Only a customer who booked through Booking.com and stayed at a specific property can write a review. As a Marriott property, we pride ourselves in providing a clean and comfortable environment as well as exceptional service. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. I called the Marriott Customer Service Line and they awarded. 48 review at 30 larawan ang naghihintay sayo sa Booking.com. Rooms very clean!”, “The staff was helpful each time the air went out. Don't waste your money. I look forward to hearing from you. My hubby had to climb OVER me during the night to get out of bed! The most helpful contributions are detailed and help others make better decisions. The kids had an amazing time at the pool and the beds were so comfortable including the pull out. Yes, it offers wheelchair access and reduced mobility rooms. Plenty of other Marriotts around the airport to choose from. Check out the deals and packages at Residence Inn Houston Northwest/Willowbrook. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Unfortunately, we fell short of meeting these expectations during your most recent stay. Residence Inn Houston Northwest/Willowbrook: Worst Service I've Ever Received in my 74 nights at a Marriott this year - See 5 traveler reviews, 32 candid photos, and great deals for Residence Inn Houston Northwest/Willowbrook at Tripadvisor. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Check your booking confirmation email to find your booking number and PIN. I will return soon. Avoid using profanity or approximations of profanity with creative spelling – in any language. ex. All we ask is that you follow a few simple guidelines. Something went wrong – please try again later. With that said, we had major issues our next two nights at the Marriotts we stayed in (or should I say almost stayed in ) in San Antonio. ), I already have a booking at this property. The staff was warm, welcoming and accommodating. Contributions should be travel related. We are glad you enjoyed your stay and are content with our newly renovated property. All rights reserved. We called to the front desk and reported those issues and were offered a smaller room without the same amenities, but never received a callback from anyone. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Great place to chill on a cool night. Don’t include any personal, political, ethical, or religious commentary. Stay a while in the comfortable suites at Residence Inn Houston Northwest/Willowbrook. Special offer. Thank you for taking the time to provide us with your valuable feedback. Promotional content will be removed. Conveniently located restaurants include Saltgrass Steak House, Sweet Tomatoes, and Punta Cana Restaurant. Pool . more. See all nearby attractions. assured that the hotel manager (Elisse Kim) would contact me to discuss these problems, but Elisse Kim does not care about the customer enough to reply to my email. I would like to add that the renovations are now complete and the Inn feels new and clean. Pool: It's indoor and has water. Guests loved walking around the neighborhood! Each suite includes luxury bedding, HDTV’s, and fully equipped kitchens. Whoops! Stay a while in the comfortable suites at Residence Inn Houston Northwest/Willowbrook. Guests are required to show a photo ID and credit card upon check-in. Friendly staff very attentive! We stayed through the night and tried to make the best of it since I had already spent my money. 5K points does not even equate to a THIRD of a free night at a Marriott. Booking.com does not accept responsibility or liability for any question or answers. I asked for an email address and she said they don’t have one. Worst Service I've Ever Received in my 74 nights at a Marriott this year, There are many Marriotts that you can stay at in Houston. Alójese durante un tiempo en las cómodas suites del Residence Inn Houston Northwest/Willowbrook. Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay. See 5 traveller reviews, 32 photos, and cheap rates for Residence Inn Houston Northwest/Willowbrook, ranked #456 of 577 hotels in Houston and rated 2.5 of 5 at Tripadvisor. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. I would definitely, unequivocally recommend that you stay at a DIFFERENT hotel! Cancellation and prepayment policies vary according to accommodations type. Marriott Houston/ Willowbrook suites feature a coffee maker and microwave. There was a problem loading the reviews. Your question will be published on Booking.com after it's approved and answered. Need something else? Zomato is the best way to discover great places to eat in your city. Find 23 listings related to Residence Inn Houston Northwest Willowbrook in Northwest Houston on YP.com. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I was given a discount at the end of my stay.”, “I have stayed at this hotel for New Years Eve for 3 years in a row and every time has been fantastic!”, “Staying at any Residence Inn, is like being at home. ), Couples policies (are unmarried individuals allowed? Please enter a valid email address. I was in disbelief because of how disgusting it is to find a ROACH in your room, let alone on towels that WE USE, and it takes at least 17.5K to earn a free night with Marriott. If you don’t book a flexible rate, you may not be entitled to a refund. Providing easy access to George Bush Intercontinental Airport, our hotel is conveniently located near Willowbrook Mall and Houston Methodist Willowbrook Hospital. I hope that if you are ever in the Houston area, you come back to see us! I brought a challenge to the Assistant General Manager on duty, whose name I will not disclose in order to protect his integrity (you're welcome), and even with a title like his, I take it he was not empowered to help resolve my issue. Pets are allowed on request. Residence Inn By Marriott Houston Willowbrook is set in Northwest Houston district and features a picnic area, a tennis court and a golf course. Residence Inn, Your feedback will help us improve this feature for all of our customers. It was completely renovated in 2009 and is ready to offer accommodaton in 96 rooms. All content should be genuine and unique to the guest. In my 74 nights at a Marriott this year, this is the second time I run into a roach in my room. Copyright © 1996–2020 Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Please see our partners for more details. Thank you for taking the time to provide us with your valuable feedback. Children 5 and above are considered adults at this property. See reviews, photos, directions, phone numbers and more for Residence Inn Houston Northwest Willowbrook locations in Northwest Houston, Houston, TX. All special requests are subject to availability upon check-in. I then asked for a name and number to a supervisor or manger which she failed to give and told me to google the name of the parenting hospitality company and get it from there. Sincerely, Elisse Kim, General Manager. Instead, I wanted the same respect I was given the first time I called the Marriott Customer Service Line when I received a total of 40K points from the hotel and customer service. We'll also provide transparency over the status of submitted content. Prices are calculated as … She told me “ol well she’s not reversing any charges”. Are there any historical sites close to Residence Inn Houston Northwest/Willowbrook? I apologize that you experienced such low quality of service while staying with us. many healthy selections and entrees were served hot and kept fresh. A terrible ExPerience, horrible maintenance, the customer Service is rude!! I voiced my displeasure to the Assistant General Manager for the way everything was handled and he told me that a GM would reach out to me to try and resolve this issue. It must be noted that after being loyal Hilton Embassy Suites customers for nearly 20 years, we took a chance last summer and stayed at the Residence Inn in Midtown Savannah. Definitely staying here again. When I woke up one morning, I washed my hands and reached for a hand towel, only to be greeted by a roach whom was not on my reservation when I booked this room. The bed was comfy the room was nice and the staff was polite. Are there opportunities to exercise at Residence Inn Houston Northwest/Willowbrook? I hope that if you are ever in Houston, you provide us with the opportunity to satisfy all of your family's needs. I asked him if he would be satisfied with 5K points for a ROACH IN HIS ROOM on a towel that people use to wipe their hands and face! Residence Inn Houston Northwest/Willowbrook Houston, TX Just now Be among the first 25 applicants. Residence Inn Houston Northwest/Willowbrook: Been Staying Here Year After Year - See 5 traveler reviews, 32 candid photos, and great deals for Residence Inn Houston Northwest/Willowbrook at Tripadvisor. They were so kind to us even when we had to stay during their renovation process. Have a great day! WiFi is available in all areas and is free of charge.